Healthcare Planning

Using ground rules for your team

Ground rules. These essential standards, according to Miriam Webster's dictionary, are rules about what we need to do in a particular situation or event. In building teams, ground rules can be useful for facilitating a team's understanding among one another and help with communication around its core competencies and principles.  

For example, having ground rules are excellent for conducting meetings.  They offer simple techniques for team members to guide each other and allows them to focus on working to reach goals.  Ground rules can help to promote shared understandings. For example, when the team members must meet and exchange complex information that involves complicated issues.  Ground rules can set the expectations for the way the team conducts discussions in meetings.  

Having ground rules for your project teams can PM's optimize the times their team spends in meetings.

Setting ground rules.  

To establish ground rules, it is important that this is deliberate. Set aside time for creating the rules, and make it clear to the team that the rules will be used to accomplish the project goals.  Starting the process will require the project managers/leaders to lead by scheduling time and setting the right atmosphere. Make sure the team members have a clear understanding of the rules' objectives. This time spent and all the effort will be well worth the time.

The manager/leader should facilitate their teams' first ground rule setting meetings. They can suggest a few base ground rules of their own, and then allow the team members to make the rest. The process will need to become their own for the project.  

My experience has been that the teams that develop that ground rules tend to be more efficient in meetings, and are high-functioning mostly self-governed.  

Additionally, when a team makes its own, the members seem more keen to abide by them and less eager to break them. I put the teams in charge of the rules. They manage them, and they change them if needed following the other rules for changes to the ground rules established by all team members.  

How does your team use similar rules?  How is it working?

Drop us a line and share your story.

Integrating Telehealth in Service Delivery Planning

Integrating Telehealth in Service Delivery Planning

Telehealth services often receives positive patient reviews, and as technology innovations are emerging steadily, they are among the ways patients from across the industry are able to differentiate health systems, and can elevate organizations’’ healthcare service delivery models as more or less patient-centric.

Shouldn't We Customize Health Care?

Medical communities, with use of telehealth services, are trending towards allowing patients to choose the health paths from health systems that are flexible enough to provide offer personalized health care experiences the way patients want them.

These new realities are encouraging for providers who are now thinking about what it could mean to offer customizable healthcare experiences to their patients while lowering certain barriers to health care delivery.

That said, as some cultural attitudes and patients’ expectations shift, this brings some changes to the healthcare environment and the industry. Some may see the transformation as healthy changes to the health care environment, as they are changes driven by the needs and desires of the patients who will utilize the service.

This is where the addition of telehealth services begins to add diversity to the capability of the health system that traditionally provided services from brick and mortar facilities.

Telehealth services can deliver quality care to patients outside of the hospitals and physicians’ offices and receives favorable marks from the patient that use it in many rural communities. Patients in rural communities and family members rate telehealth services as very good, and they like it. Telehealth is growing, and one can expect more health systems getting on board and offering new telehealth services to more patients.

Let’s face it, telemedicine services offer providers and patients ways to distinguish truly patient-centered health care system. The ones that can provide the care when, where, and how the patients want it.

An health system that can elevate its telehealth programs to levels offered with its existing f2f services is paying close attention to Quality and the patients' needs. 

While anxieties grow with new technology adoptions and the state-of-the-art technologies themselves, healthcare organizations and providers must seek ways to harness these advances in usefulness. Therefore, integrating the new with preexisting systems will produce added capabilities that might enable further continuous improvements in healthcare, Quality, and our patients' experience.

Let us know what you think or reach us at 210.537.2365/210.650.2615.