Telehealth services often receives positive patient reviews, and as technology innovations are emerging steadily, they are among the ways patients from across the industry are able to differentiate health systems, and can elevate organizations’’ healthcare service delivery models as more or less patient-centric.
Medical communities, with use of telehealth services, are trending towards allowing patients to choose the health paths from health systems that are flexible enough to provide offer personalized health care experiences the way patients want them.
These new realities are encouraging for providers who are now thinking about what it could mean to offer customizable healthcare experiences to their patients while lowering certain barriers to health care delivery.
That said, as some cultural attitudes and patients’ expectations shift, this brings some changes to the healthcare environment and the industry. Some may see the transformation as healthy changes to the health care environment, as they are changes driven by the needs and desires of the patients who will utilize the service.
This is where the addition of telehealth services begins to add diversity to the capability of the health system that traditionally provided services from brick and mortar facilities.
Telehealth services can deliver quality care to patients outside of the hospitals and physicians’ offices and receives favorable marks from the patient that use it in many rural communities. Patients in rural communities and family members rate telehealth services as very good, and they like it. Telehealth is growing, and one can expect more health systems getting on board and offering new telehealth services to more patients.
Let’s face it, telemedicine services offer providers and patients ways to distinguish truly patient-centered health care system. The ones that can provide the care when, where, and how the patients want it.
An health system that can elevate its telehealth programs to levels offered with its existing f2f services is paying close attention to Quality and the patients' needs.
While anxieties grow with new technology adoptions and the state-of-the-art technologies themselves, healthcare organizations and providers must seek ways to harness these advances in usefulness. Therefore, integrating the new with preexisting systems will produce added capabilities that might enable further continuous improvements in healthcare, Quality, and our patients' experience.